If an item is found to be defective through fault of our own, we will repair or replace the item at no additional charge (including return shipping). Any defects must be reported by the customer and approved by management within 7 days of receiving the item. If we cannot determine by looking at the photos whether or not the damage was a manufacturing defect, you will be asked to pay for shipping to our facility. If we determine, after receiving the mask, that the damage is our fault, you will be reimbursed for the cost of
shipping.

Exchanges are subject to management approval and may vary from item to item. We do not allow exchanges on custom painted masks or appliances. For customzed designs,it can not be cancelled once the item is produced.